Shipping policy
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Shipping Information
We carefully package and ship every needlepoint canvas to ensure it arrives safely and ready for stitching.
Processing Time
- In-stock items ship within 1-3 business days.
- Special orders and custom canvases may require additional processing time. Estimated completion dates will be provided at purchase.
Domestic Shipping
- Standard shipping: 3-7 business days
- Shipment tracking is provided via email once your order ships
International Shipping
- We do not ship worldwide.
Order Tracking
Once your package has been shipped, you will receive a confirmation email with tracking information so you can follow your order's journey.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery (or expected delivery date) and we will work with the carrier to resolve the issue.
Questions?
We're happy to help. Please contact us with any shipping questions before placing your order, and we'll be glad to assist.
Free shipping on domestic orders over $75.